Stay

Temporary lodging that feels like a luxury residence.

A true home away from home for your stay in the Old Port.    

Frequently Asked Questions

Stay at The Docent's Collection

To book your stay at The Docent’s Collection, enter in the date of your visit, review the collection of available Urban Homes, and reserve your selection with ease.

Frequently Asked Questions

Where is The Docent’s Collection located?

Our collection of Urban Homes is located on Middle Street within the historic Old Port neighborhood of Portland, Maine. Please refer to the Urban Home descriptions while booking, as well as the text compendium you receive after booking, for the specific address of your Urban Home.

Is parking available?

Our historic buildings were built in the late 1800s and do not have on-site parking.  You may choose to utilize the metered street parking spaces upon your arrival and departure for ease unloading and loading your belongings. There are several convenient parking garages, including the Cumberland County and Fore Street Parking Garages, available in close proximity for overnight parking.

Staying for a while? Either of these garages can provide you longer stay options with passes up to 30 nights. After booking, please contact us directly for more information on long-term parking.

Other parking options are available in the area. Street parking is free on Sundays and an app is available for convenience.

PASSPORT PARKING APP

How do I access my Urban Home?

To access your Urban Home, download the FLEXIPASS app to your mobile device to enable it as your digital key.

Guests may arrive and access their Urban Home between 4 pm and 6 pm on the first day of their stay, although earlier access may be available upon request.

A text message with your FLEXIPASS key code will be sent as soon as our team has finished detailing and inspecting your Urban Home for arrival.

Should you be arriving after 6 pm, be sure to download the FLEXIPASS app and claim your key prior to your arrival into Portland.

Additional key codes are available for registered guests. Please contact us with their name and phone number.

DOWLOAD FLEXIPASS

Does each Urban Home have WIFI and streaming services?

Yes. Simply open your WiFi settings and connect to the network named “The Docent’s Collection”. Accept the terms & conditions in your favorite browser and your device will be ready to access the internet.

Use your favorite streaming service directly from your device. Just follow the on-screen instructions on Channel 57 to connect, then cast from your favorite apps to any TV in your Urban Home.

CONNECT TO TV

Does each Urban Home include a full kitchen?

Yes. Each kitchen features modern appliances, cookware, cutlery and more, to enable the enjoyment of local Portland ingredients. Suggestions include:

Source local ingredients from nearby markets such as Micucci Grocery Store or the Portland Co-Op.

Blend up fresh fruits and vegetable from the Portland Farmers Market with the NutriBullet ®.

Brew a hot cup of coffee in the French press with freshly-ground beans from local roasters like Coffee by Design. Your Urban Home is stocked with sample packs for you to try.

Head next door to Cellardoor for a selection of Maine wine to enjoy. Open with a readily available corkscrew.

Please note: Each Urban Home is equipped with induction burners for your safety. The pots and pans must match the burner size to work properly. 

What amenities are included in the bathrooms?

Most bathrooms feature:

A standing shower with glass doors

Fresh soft laundered towels provided upon your arrival

Bath soap, shampoo, and conditioner and paper products

Hair dryers, iron, and ironing boards

What cleaning services are provided?

Each Urban Home is fully cleaned and sanitized prior to your arrival and following your departure to prepare for the next arriving guest. Basic cleaning supplies, including dishwasher tablets, soaps and towels are provided to utilize during your stay. Additionally:

Please place any garbage in the hallway before noon to be cleared during the day.

If you are staying more than seven nights, we are happy to arrange a light cleaning of your Urban Home on a weekly basis, free of charge.

For a more in-depth cleaning experience during your stay, a cleaning fee of $100 per clean will apply per clean.

Are there other policies should I be aware of?

To ensure all guests have a positive experience, we ask that you please review our Code of Conduct before your arrival.

CODE OF CONDUCT

What should I do before I depart?

Departure time is 11 am on the final day of your stay. Please:

  • Check to ensure all your belongings & gifts are packed.
  • Tidy up your living areas by placing any trash in the appropriate trash receptacles in the kitchen.
  • Place all your dirty towels on the floor.
  • Load the dishwasher with any used dirty dishes, no need to start the cycle.
  • Post your collection of favorite photos on Instagram and tag us @thedocentscollection
  • While not mandatory, a gratuity for our incredible housekeeping team is always appreciated.

Our goal is to ensure everyone has an outstanding experience. If you felt we have fallen short of this, kindly contact us directly to discuss.

Thank you for choosing The Docent’s Collection for your stay in Portland, Maine.

 

 

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